Privacy policy

HoodCert Log ("we") helps kitchen exhaust hood cleaning companies keep service records for the restaurants they clean. We don't sell your data and we don't show ads.

What we store

• Your account: your email address and a securely hashed password, handled by Amazon Cognito.
• Your company's records: company settings, team roles, restaurant accounts, service visits (dates, condition and notes, areas not cleaned, sticker and next due dates), deficiencies, report links, and who recorded each action.
• Customer contact details: restaurant contacts and invited client logins that your company chooses to enter.
• Photos: before and after photos your team uploads, stored privately in Amazon S3 and shown only through short-lived signed links.
• Page-view analytics: the page visited, referring site, browser user agent, rough location when available, and a one-way hash of the IP address that changes daily. We never store the raw IP address.
• Feedback you send, with your email if you give it.
• Billing: Stripe processes payments. We store Stripe customer and subscription IDs and your plan, never your card number.

Report links

A person with a report link can open that report without signing in. Share report links only with the intended customer. Report links work only for completed visits. You can delete a visit to remove its report link and photos.

Cookies

We use first-party cookies to keep you signed in and random IDs to count visits and sessions. We do not use third-party advertising cookies.

Who processes your data

Amazon Web Services provides hosting, database, file storage, and sign-in; Stripe processes payments; and Resend sends transactional email. Each processes data only to provide its service to us.

How long we keep it

Your company's records stay until you delete them or ask us to close the account. Analytics are kept in aggregate form for as long as they remain useful.

Your choices

You can export accounts, visits, and deficiencies as CSV. To get a copy of everything, correct personal information, or delete your account and company data, contact us.

Contact

Questions about privacy: use the feedback form.